In December, the Chartered Insurance Institute (CII) released a guide for insurers on closing the ‘protection expectation gap’ – the gap between what an insurance policy covers, and what consumers expect.
The guide urges insurers to ensure customers know exactly what their policy will and won’t cover.
Sam Fisher, Chief Executive Officer of the CII, commented: “Far too often there is an expectation gap between what customers thought that promise was and what the provider intended.”
The guide recommends using jargon-free language and that reading material should be clear and easy to understand.
If you’re unsure on any conditions of your policy, you can rely on us to provide clarity and transparency.
As with all insurance policies, conditions and exclusions will apply
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