In December, the Chartered Insurance Institute (CII) released a guide for insurers on closing the ‘protection expectation gap’ – the gap between what an insurance policy covers, and what consumers expect.

The guide urges insurers to ensure customers know exactly what their policy will and won’t cover.
Sam Fisher, Chief Executive Officer of the CII, commented: “Far too often there is an expectation gap between what customers thought that promise was and what the provider intended.”

Plain English
The guide recommends using jargon-free language and that reading material should be clear and easy to understand.

If you’re unsure on any conditions of your policy, you can rely on us to provide clarity and transparency.

As with all insurance policies, conditions and exclusions will apply

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Mortgage lending has soared to record levels, according to latest data from the Bank of England1, which reveals that gross advances in Q1 totalled £83.3bn, which represents a 26.5% increase on the same quarter in 2020 and the highest level since Q4 2007. Impact of the...

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For Lifetime Mortgages/Equity Release the fee will be £799.

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02380 224 925

South Coast Mortgage Services Ltd is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority. Registered Office: 59 The Avenue, Southampton, Hampshire, SO17 1XS. Registered Company Number: 08414746 Registered in England & Wales.